PKR88 Privacy Policy — How We Handle Your Personal Information

1. Introduction

This Privacy Policy describes how PKR88 ("we", "our", "us", "the Platform") collects, uses, stores and protects the personal information of players who register and use the PKR88 online gaming platform, accessible at pkr88.click. This policy applies to all products and services offered under the PKR88 brand, including sports betting, live casino, slots, Andar Bahar, Ludo Games and esports betting.

By creating a PKR88 account you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here. If you do not agree, please do not register or use PKR88.

We have written this policy with Pakistani players in mind and have tried to keep the language clear and direct. If you have a question after reading it, our support team is available 24/7 to explain anything further.

2. Who We Are

PKR88 is an online gaming platform operating at pkr88.click, offering casino, sports betting and related gaming services primarily to players in Pakistan. All questions relating to this Privacy Policy should be directed to the PKR88 Data Privacy team via support@pkr88.click with the subject line "Privacy Enquiry".

For the purposes of this policy, PKR88 is the data controller for the personal information of its registered players. This means we are responsible for determining how and why your personal data is processed.

3. Personal Data We Collect

3.1 Registration Information

When you create a PKR88 account we collect the personal information you provide during registration. This includes your full legal name, date of birth, Pakistani mobile number, email address (if provided), and the username and password you choose. This information is necessary to create and maintain your account.

3.2 Identity Verification (KYC) Documents

To comply with our obligations and to verify your identity before processing withdrawals above certain thresholds, PKR88 may request copies of identity documents such as your National Identity Card (CNIC), passport or driving licence. We may also request proof of address or proof of payment method. These documents are stored securely and used only for verification purposes.

3.3 Financial Information

PKR88 collects payment-related information including the mobile wallet numbers or bank account details you use for deposits and withdrawals (JazzCash number, Easypaisa account, bank IBAN, etc.), transaction amounts, dates and reference numbers. Full card numbers are never stored on PKR88 servers — card transactions are processed through secure third-party payment gateways.

3.4 Gameplay & Betting Activity

PKR88 records all betting and gaming activity associated with your account. This includes sports bets placed, casino games played, bet amounts, outcomes, bonus usage, wagering progress and game session durations. This data is used to operate your account, process winnings, handle disputes and detect fraud.

3.5 Technical & Device Data

When you access PKR88, our systems automatically collect certain technical data including your IP address, device type, operating system, browser type, screen resolution and the pages you visit within the platform. This data helps us deliver a good experience across different devices and detect suspicious access patterns.

3.6 Communications Data

If you contact PKR88 support through Live Chat, WhatsApp, Telegram or email, the content of that communication is stored. This allows us to reference previous interactions when resolving queries and to maintain quality of service.

4. How We Collect Your Data

PKR88 collects personal data through three primary channels:

• Directly from you — information you provide when registering, submitting KYC documents, making deposits, contacting support or updating your account settings.
• Automatically — technical and gameplay data collected by PKR88 systems as you use the platform, including cookies and session tracking tools.
• From third parties — payment processors confirm transaction outcomes; identity verification services may return results when we submit documents for automated checking; fraud prevention services flag IP addresses or device identifiers associated with known abusive activity.

PKR88 does not purchase data lists or source personal data about you from social media platforms or data brokers.

5. Why We Use Your Personal Data

PKR88 uses your personal data for the following purposes:

• Account creation and management — to set up your PKR88 account, verify your identity and ensure only you can access it.
• Processing transactions — to handle deposits, withdrawals, bonus credits and winnings payouts via your chosen payment method.
• Platform delivery — to provide the sports betting, casino, esports and gaming products you use on PKR88.
• Customer support — to respond to your queries, resolve disputes, process complaints and provide technical assistance.
• Fraud prevention and security — to detect and investigate suspicious account activity, identity fraud, payment fraud and bonus abuse.
• Regulatory compliance — to fulfil anti-money-laundering (AML) and Know Your Customer (KYC) obligations, including identity verification and record keeping.
• Responsible gaming — to monitor for behavioural indicators associated with problem gambling and, where appropriate, apply protective interventions.
• Platform improvement — to analyse usage patterns, diagnose technical issues and improve the PKR88 experience for Pakistani players.
• Marketing communications — to send you information about PKR88 promotions, new games and special offers, subject to your communication preferences.

6. Legal Basis for Processing

PKR88 relies on the following legal bases for processing your personal data:

• Contract performance — processing necessary to operate your PKR88 account, process transactions and deliver gaming services you have signed up for.
• Legitimate interests — fraud detection, platform security, responsible gaming monitoring and general platform improvement, where our interests do not override your privacy rights.
• Legal obligation — KYC verification, AML record keeping and other regulatory requirements applicable to gaming operators.
• Consent — marketing communications and optional profile features. You can withdraw consent at any time through your account settings or by contacting support.

7. Who We Share Your Data With

PKR88 does not sell, rent or trade your personal data. We share data only in the following limited circumstances:

7.1 Payment Processors

When you make a deposit or request a withdrawal, PKR88 shares the minimum necessary information with your payment provider (JazzCash, Easypaisa, NayaPay, SadaPay, your bank or card processor) to process the transaction. These providers have their own privacy policies and are subject to their own data protection obligations.

7.2 Identity Verification Services

PKR88 may use third-party identity verification services to assist with KYC checks. These services process your identity document information strictly for verification purposes and are contractually prohibited from using it for any other purpose.

7.3 Fraud Prevention Services

Technical data such as IP addresses and device fingerprints may be checked against industry fraud prevention databases to protect the PKR88 platform and its players from fraudulent activity.

7.4 Game Providers

When you play a game provided by a third-party supplier (such as Pragmatic Play or Evolution), that provider receives your player ID and game session data in order to operate the game. These providers do not receive your real name, contact details or payment information.

7.5 Legal and Regulatory Requirements

PKR88 may disclose personal data to law enforcement agencies, regulatory authorities or courts where required to do so by applicable law, or where we believe in good faith that such disclosure is necessary to prevent fraud, protect our legal rights or respond to a verified legal process.

8. Cookies & Tracking Technologies

8.1 What Cookies We Use

PKR88 uses cookies and similar tracking technologies (local storage, session tokens) to operate the platform. The main types of cookies used on PKR88 are:

• Essential cookies — required for the platform to function. These manage your login session, remember your preferences and ensure secure access to your account. You cannot opt out of these without stopping your use of PKR88.
• Analytical cookies — used to understand how players navigate and use PKR88 so we can improve the experience. These collect aggregated, anonymised data about page visits, game play frequency and feature usage.
• Functional cookies — remember settings you have chosen, such as preferred language, display preferences and responsible gaming reminder intervals.

8.2 Managing Cookies

You can control or delete cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in and using PKR88. Disabling analytical or functional cookies will not affect your ability to use the core platform but may result in a less personalised experience.

PKR88 does not use third-party advertising cookies or share cookie data with external advertising networks.

9. How Long We Keep Your Data

PKR88 retains personal data for as long as it is necessary for the purpose it was collected and for as long as required by our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data — retained for the duration of your account and for a minimum of 5 years after account closure, in accordance with AML record-keeping obligations.
• Transaction records — retained for a minimum of 5 years from the date of the transaction.
• KYC documents — retained for the duration of your account and for a minimum of 5 years after closure.
• Gameplay and betting history — retained for the duration of your account and for a minimum of 2 years after account closure.
• Support communications — retained for 2 years from the date of the last communication in a thread.
• Technical logs — IP access logs are retained for up to 12 months and then deleted unless required as part of an active investigation.

When data is no longer required, PKR88 deletes it securely or anonymises it so it can no longer be associated with any individual player.

10. How We Keep Your Data Secure

PKR88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, alteration or disclosure. These measures include:

• TLS/SSL encryption — all data transmitted between your device and PKR88 servers is encrypted using industry-standard Transport Layer Security.
• Encryption at rest — sensitive data including identity documents and financial records is encrypted when stored on PKR88 servers.
• Access controls — access to personal data within PKR88 is restricted on a need-to-know basis. Staff access is logged and audited.
• OTP authentication — your PKR88 account login is protected by one-time password verification via your registered mobile number, preventing unauthorised access even if your password is compromised.
• Regular security reviews — PKR88 conducts regular internal security reviews and works with third-party security specialists to identify and address vulnerabilities.

11. Your Privacy Rights

As a PKR88 player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at support@pkr88.click with the subject "Privacy Rights Request".

PKR88 will respond to all privacy rights requests within 30 days. We may ask you to verify your identity before processing a request to protect your data from unauthorised access.

12. Children's Privacy

PKR88 is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under 18 years of age. If you believe that a person under 18 has registered on PKR88, please contact us immediately at support@pkr88.click. Where PKR88 becomes aware that a player is under 18, the account will be suspended immediately, all balances forfeited and the personal data associated with the account handled in accordance with our data retention obligations.

If you are a parent or guardian and are concerned about a minor's access to online gaming platforms, we recommend using parental control software and keeping access to mobile payment apps secure.

13. Marketing Communications

PKR88 may send you promotional messages about new games, bonus offers, PSL betting promotions, esports events and other platform updates. These communications are sent via SMS to your registered mobile number and, if provided, via email.

You have the following options regarding marketing communications from PKR88:

• Update your notification preferences at any time from the My Account section of your PKR88 profile.
• Reply "STOP" to any promotional SMS from PKR88 to opt out of SMS marketing immediately.
• Contact PKR88 support to request removal from all marketing communications.

Opting out of marketing communications will not affect transactional messages such as deposit confirmations, withdrawal notifications, OTP codes and security alerts — these are sent as part of operating your account and cannot be turned off while your account is active.

14. Third-Party Links & Services

The PKR88 platform may contain links to or integrations with third-party services such as game providers, payment processors and support tools. This Privacy Policy applies only to data processing carried out by PKR88 directly. When you interact with a third-party service — for example, completing a JazzCash payment through that provider's interface — that provider's privacy policy governs the handling of any data collected through their service.

PKR88 does not control or take responsibility for the privacy practices of third-party services and encourages players to review the privacy policies of any third-party services they use in connection with their PKR88 account.

15. Updates to This Privacy Policy

PKR88 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When we make material changes, we will notify registered players through an in-platform notification and, where possible, via SMS or email before the updated policy takes effect.

The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this page periodically. Continued use of PKR88 following notification of a policy update constitutes acceptance of the revised Privacy Policy.

16. Contact Us About Privacy

If you have any question, concern or request relating to this Privacy Policy or to the personal data PKR88 holds about you, please contact our Data Privacy team using the details below. We aim to respond to all privacy-related enquiries within 5 working days and to resolve them fully within 30 days.